Get More Clients, Close More Deals
With our team of receptionists working for you, you will get in touch with more prospective sellers and will reduce the risk of losing potential buyers. We do this by professionally answering every call.
You can't answer every phone call that comes into your business, no matter how hard you try. The reality of this situation, however, is that you are losing business. Whether it’s potential sellers or potential buyers, both are more likely to go to a competitor than leave you a voicemail message – 80 percent more likely.
With OfficeEarth, every call that comes into your business is answered by a professional, local receptionist. We don't use overseas call centers, and everyone on our team works to the highest standards.
Finding the right properties to sell and then matching those properties with the right buyers is crucial to your business. We can help you achieve this.
Customised Call Answering, Appointment Scheduling, and More
You can customise your account in OfficeEarth to tailor how our receptionists answer each call. This improves the level of service you offer while also maximising the potential of every lead.
The OfficeEarth platform has powerful customisation features that are perfectly suited to the real estate industry. This includes the ability to create multiple types of call options. A simple example is callers enquiring about selling their property, callers interesting in properties you have for sale, and existing clients looking for an update.
With each of these different types of call, you can create custom scripts. You can also create an FAQ section so the receptionist can answer the most commonly asked questions, saving you time and delivering a more professional service on behalf of your business. You can also give instructions as to how each call type should be handled.
Once live, you can quickly and easily set your availability on and off so our receptionists know what to do with each call. You can also give us access to your Google calendar so we can schedule and reschedule appointments for you.
Delivering Impressive Return on Investment
Our prices are affordable and easy-to-understand, plus you only pay for what you need. Just one new lead that results in a listing, or an enquiry that results in a sale, will deliver a significant return on investment.
Pick the plan that best suits your business
You pay no setup fees
There are no contracts or long-term commitments
You can cancel whenever you want with no cancellation fee
You only pay for what you use
You can scale your package up or down according to the needs of your business
With pricing like this, getting a return on investment is easy. You won't miss leads from buyers or sellers, you will present a more professional company image, and you will enhance the service you offer to clients.
OfficeEarth makes sense – register for your free trial today.
If you work in real estate, the telephone is important to you on two fronts.
You need prospective buyers interested in viewing the properties you have listed to contact you. You also need people thinking of selling their properties to contact you about representing them. The problem is, you can't do everything all of the time. What happens when a prospective seller calls when you are showing a property to a buyer? Do you interrupt the meeting, hope someone else in your business picks up the call, or just let it go to voicemail? This is just one example of the challenges you face, but there is a solution – OfficeEarth.
That's the percentage of callers who won’t leave you a message. What do they do instead? They call one of your competitors.
That's the percentage of callers who value service over price when deciding with whom to do business.
You could employ a full time receptionist, but that’s expensive. Not to mention they need to eat lunch and sleep occasionally.
Our receptionists will answer every call professionally because – we don’t use overseas call centers.
You’re in complete control over how we handle each call without being directly involved. Plus, your customers will love how we treat them.
Powerful Features Customised for Your Business
How can you ensure that professional receptionists do the right thing when answering calls for your business? Our call rules feature is the solution. Call Rules improve the service you give to customers and save you time.
With call rules, OfficeEarth receptionists become an extension of your team, handling each call according to its type and priority. You can set up an unlimited number of options for our receptionists to follow,including new leads or enquiries, customers with specific problems, or potential new suppliers, etc.
With each call option, you can delegate a member of your team to whom the call will be directed, as well as writing a script for the receptionist to follow and giving any other instruction that helps enhance your service and improve your business. In other words, you can fully customise the service with complete flexibility while always remaining in control.
When you get a call, you need to know what it’s about before deciding whether to take it, return it later, or ignore it. Our warm call transfer feature does exactly this so will improve your productivity.
You can setup your OfficeEarth account to forward calls to the right person. Our receptionists will follow your directions, finding out the purpose of the call and taking the caller’s details. The receptionist will then attempt to forward the call to the appropriate person.
If the person you designate can't take the call, the receptionist will go back to the caller to explain their call will be returned shortly. If the receptionist can't reach the person you designate for this type of call, a message will be taken according to criteria you outline.
Do you receive calls that are business critical? Could they come in at any time of the day or night? If so, the OfficeEarth escalation service is the solution. You can have peace of mind that all mission critical calls are handled with the priority they deserve 365 days of the year, 24-hours a day.
You create rules in your account so our receptionists immediately understand the call they are answering is critical to your business. They will then deal with it according to your escalation procedures.
Normally, this involves placing the caller on hold and trying to reach the people you have nominated to deal with business-critical issues. If it’s not possible to immediately reach anyone, the receptionist will end the call but will continue trying to reach a member of your team until they are successful.
We know you’ll want to monitor the service we deliver. Our standards are the best in the industry but we also offer full transparency. So, you can listen to every call. You’ll also see other info about the call including the date and time it was received, how quickly it was answered, how long it lasted, who answered it, and the outcome.
We don’t offer this service just to give you peace of mind, however. Call recordings will give you reassurance but you can also use them to improve outcomes for your business.
For example, you might make a change to a script so it delivers a better service to your customers after hearing how they react on the recordings. You can also change the way our receptionists deal with new leads to your business, and much more.
When we say our receptionists become an extension of your team, we mean it. One of the ways we achieve this is the FAQ feature. You can add the most common questions that callers to your business ask along with the appropriate answers. Our receptionists can use this information to directly answer queries and provide callers with information about your business to resolve the call, whilst keeping you informed.
As with all our features, the FAQ section is fully customisable, its flexible, and you are in complete control.
Best of all, it will save you time as you won't have to deal with repetitive questions and you won’t have to return calls when the caller's query can be answered quickly. In addition, you’ll present a more professional image to customers while also delivering a better level of service.
To deal with calls effectively and efficiently, you need the right information from the caller. Without the right information, you’ll waste time – time you probably can’t afford to waste.
Our receptionists will get the information you need on every call. They do this through custom forms you create. You can create as many forms as you need, tailoring each one to specific call types.
You can use this information to decide how to handle the call and determine who to assign it to. This will save you time and will also make you more productive as you won't have to go back to callers to get information missed on the original call. In addition, your callers will get a better service as their call and/or query will be dealt with more promptly.
You need meetings and/or appointments to generate revenue, but the reality is managing your calendar is not a good use of your time. Your time is better spent delivering for your customers or growing your business, not shuffling dates around on a calendar.
Let us do it for you. When we manage your calendar, you will save time, become more productive, and improve the service you offer to customers.
All you need to do is give us access to your Google calendar. When a call comes in to schedule or reschedule an appointment or meeting, our receptionists will do it directly without interrupting you or taking up your time. In addition, they will follow your rules to ensure appointments are scheduled at the right time and with the right people.
We will answer every call that comes into your business 24/7
Every call will be answered according to your customised settings
We will deal with every call professionally and according to your directions
Your callers will get the best possible service on every call
All our receptionists are local – we don't use overseas call centers
You will get consistently high standards of service from us
Our service is fully transparent
We keep our prices low and you'll only ever pay for what you need
You will never be tied into a contract or long-term commitment
You won't ever be charged extra fees, such as setup or cancellation fees