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OfficeEarth Live Call Answering
Live Call Answering service, Live Call Answering australia, Live Call Answering services
  • Express
    for start ups
    $4.90/pm
    Lowest price in market
    • $1.90 per call
    • No charge per minute
    •  
    • $0.11 per SMS
    •  
    • $0.33 per Cold Transfer
    • + $0.22 per minute
    •  
    • 0 calls included
    • 1 user included
    •  
    • Free local number
    • 24/7 Answering
    • One outcome - all calls
    Pay & Setup
  • Enterprise Basic
    Recommended for 0 - 15 calls
    $10/pm
    Best in market
    • $2.50 per call
    • + $0.85/min (*all calls)
    •  
    • $0.11 per SMS
    •  
    • $0.75 per Warm Transfer
    • + $0.00 per minute
    •  
    • 0 calls included
    • 1 user included
    •  
    • Free local number
    • 24/7 Answering
    • Infinite outcomes - all calls
    Pay & Setup
  • Enterprise Business
    Recommended for 15 - 60 calls
    $49/pm
    Best in market
    • $1.50 per call
    • + $0.85/min (*all calls)
    •  
    • $0.11 per SMS
    •  
    • $0.75 per Warm Transfer
    • + $0.00 per minute
    •  
    • 30 calls included *
    • Unlimited users included
    •  
    • Free local number
    • 24/7 Answering
    • Infinite outcomes - all calls
    7 Day Free Trial
  • Enterprise Unlimited
    Recommended for 60+ calls
    $99/pm
    Best in market
    • $0.00 per call
    • + $0.85/min (*all calls)
    •  
    • $0.11 per SMS
    •  
    • $0.75 per Warm Transfer
    • + $0.00 per minute
    •  
    • Unlimited calls included *
    • Unlimited users included
    •  
    • Free local number
    • 24/7 Answering
    • Infinite outcomes - all calls
    Pay & Setup
Virtual Receptionist services

Never miss a call again

First Impressions, LAST FOREVER. Even in today’s net-connected world, answering the phone by a real person, remains the primary method potential and existing clients choose to make contact with. It’s imperative to have a fixed-line or toll free phone number that is, professionally answered. A website, business card or advertisement with a mobile number, doesn’t inspire a lot of confidence. Read More...

All calls answered locally

We are an Australian company who only employ intelligent, professional, well-spoken local receptionists. We do not use overseas call centres that, generally create language barriers. All 24/7 calls answering is done in secluded environments with no call centre background noise, for a professional grade Live Call Answering service. We are your Virtual Receptionist services and not a call centre that does short message answering.

local call answering service
10 Seconds Call answer guarantee

Call Answer Guarantee

Our call answer guarantee is: Your calls answered in 10 seconds or less, otherwise the call cost is FREE. It's that simple. Inline with our principle of full transparency, our average answer time for the past 30 days is 13.70 seconds and is live number. It is imperative for business to have all calls answered. Virtual Receptionist services, which cannot or do not answer that call fast, are not doing your business any favours. It’s a known fact that callers will abandon the call and just call someone else who is ready to answer them in a timely fashion. We have you covered, with our call answer guarantee.

* Enterprise Accounts Only

Toll Free Numbers

Keeping one-step ahead, you can add to your image and get noticed with a Toll Free number. Increasing your company presence and adding to your credibility, by selecting a 1300 number for just $18.00 per month. Choosing a Toll Free number through OfficeEarth means no separate telco fees and it’s easy to provision during the signup process. It’s all ready to go as part of your set up.

* Enterprise Accounts Only

Toll Free Numbers
Call Profiling

Call Profiler

We are not a one-size-fits-all service. To be a premiere Virtual Receptionist service, we allow unlimited outcomes for different call types. We know that your business gets different calls and different types of calls need to achieve different results. Some client calls are best handled by a short message which will result in someone from your team contacting them later. Other types call for prompt attention and need transferring to the nominated staff member. We provide you with the flexibility to choose the greeting and script your clients hear from the receptionists and the information provided to callers. Your receptionists now have the knowledge about your business and our proprietary Call Profiler propels our Virtual Receptionist services to the next level. An extension of your team.

* Enterprise Accounts Only

Warm Call Transfer

Transferring a call to a set number is like playing Russian roulette. If there is no one on the other end to take the call and it goes to voicemail, the whole purpose of having a Live Call Answering service becomes moot. Calls that need transferring, follow the warm transfer protocol. The receptionist obtains the details of the call, places the caller on hold and contacts the nominated staff member. If the receptionist is able to make contact, the information of the call given and if permitted, the call is then transferred. Otherwise the receptionists comes back to the caller and advises that the staff member will return their call shortly. OfficeEarth Virtual Receptionist services ensure the last point of call for your clients is a real person, not voicemail.

* Enterprise Accounts Only

Warm Call Transfer
Call Escalation Service

Escalation Service

Some calls need transferring to staff members, day or night and immediately. Relax, OfficeEarth has you covered. Your receptionists will record the details of the call following simple or complex instruction sets and place the caller on hold whilst commencing to call the nominated list of contacts and warm transfer the call. Or end the call and proceed calling the nominated list until a staff member is contacted and a call back initiated. This business critical solution is just another reason why OfficeEarth is the premiere Virtual Receptionist service provider in Australia.

* Enterprise Accounts Only

Call Recordings

Inside your OfficeEarth portal you will find many insights into your business activities and call interactions. Here you can see every call received, in real-time with all the call data, message details as well as the call recording. Listen to the calls and tweak your scripts/FAQs for improved results and better outcomes. OfficeEarth Virtual Receptionist services provide you with full transparency of our service, so you can work on your business and not in your business.

Call Recordings
Call Answering FAQ

Your company FAQ

You know what your company does, who the staff members are and where you are going. Now here is you opportunity to share that with the rest of your team at OfficeEarth. Adding and expanding your company FAQ, means providing valuable information to receptionists, to answer your callers enquiries, resulting in a better experience for the caller.

Empower the receptionists and makes them a credible extension of your team, instead of message takers who know nothing about your business and what you do. Save time and money by not having to return calls to callers, who could have their enquiries satisfied by the receptionists. Notification provided with email and portal message about every call, so you're in control.

* Enterprise Accounts Only

FREE DropZone – cloud storage

Working with clients or jobs requires pigeonholes. Create a folder for each client or job, send your colleagues or clients an invite, allowing them to upload files and images right into your nominated folder in your OfficeEarth portal. Keeping all your records in one place is just another way, OfficeEarth helps your business stay organised.
Free: 5GB | Basic: 10GB | Business: 15GB | Unlimited: 20GB

* Enterprise Accounts Only

Drop Zone
Calendar Management

FREE calendar management

The calls are coming in and business is growing, fantastic. Now you need systems to ensure new and existing meetings are, diarised so you can get the most out of your staff and yourself. Clients calling to make or reschedule appointments no longer need a call back or calls transferred. Incorporated into the call profiler is your Google Calendar. Your receptionists can add or reschedule appointments allowing you to concentrate on your business.

* Enterprise Accounts Only

Our Promise

We will keep your business, based on our superior service and not because you’re contracted and can’t leave. No Lock-in Contracts only 30 days notice to cancel.

No lock in contracts
no setup fees

No setup or termination fees

Start today with a FREE Plan, or go straight to Paid with a 7 day, no questions asked money back guarantee.

Have you fallen in love yet?

FREE 7 Day Trial

try our Virtual Receptionist service for 7 days

Virtual Office for your business