Present a Professional Image and Win New Business
If you don't answer every call coming into your business, you’re losing potential leads and losing customers. We answer every call so you'll capture every lead and have the opportunity to speak to every potential customer. Having a professional virtual receptionist presents a far better image to callers than an answering machine.
Deal with Calls Efficiently and In the Right Way
OfficeEarth lets you deal with urgent calls immediately to deliver on your customer's expectations. In addition, you won't be interrupted by calls that can wait, particularly when you're in the middle of something more important, such as meeting with a large client. Plus, you'll never be bothered by telemarketers again.
Improve Your Productivity and Save Money
Answering the phone is an essential but repetitive task that’s not the best use of your time or your skills. With OfficeEarth, you can concentrate on the important things in your business with complete peace of mind that all calls are being dealt with. Our prices are very affordable, and there's no contracts or setup fees.
Run Your Business More Effectively
You can’t answer every phone call, but letting calls go to voicemail is losing you business.
That's the percentage of callers who won’t leave you a message. What do they do instead? They call one of your competitors.
That's the percentage of callers who value service over price when deciding with whom to do business.
You could employ a full time receptionist, but that’s expensive. Not to mention they need to eat lunch and sleep occasionally.
Our receptionists will answer every call professionally because – we don’t use overseas call centers.
You’re in complete control over how we handle each call without being directly involved. Plus, your customers will love how we treat them.
Powerful Features Customised for Your Business
How can you ensure that professional receptionists do the right thing when answering calls for your business? Our call rules feature is the solution. Call Rules improve the service you give to customers and save you time.
With call rules, OfficeEarth answering service becomes an extension of your team, handling each call according to its type and priority. You can set up an unlimited number of options for our virtual receptionists to follow, including new leads or enquiries, customers with specific problems, or potential new suppliers, etc.
With each call option, you can delegate a member of your team to whom the call will be directed, as well as writing a script for the virtual receptionist to follow and giving any other instruction that helps enhance your service and improve your business. In other words, you can fully customise the service with complete flexibility while always remaining in control.
When you get a call, you need to know what it’s about before deciding whether to take it, return it later, or ignore it. Our warm call transfer feature does exactly this so will improve your productivity.
You can setup your OfficeEarth account to forward calls to the right person. Our virtual receptionists will follow your directions, finding out the purpose of the call and taking the caller’s details. Our virtual receptionist service will then attempt to forward the call to the appropriate person.
If the person you designate can't take the call, the virtual receptionist will go back to the caller to explain that their call will be returned shortly. If the virtual receptionist can't reach the person you designate for this type of call, a message will be taken according to criteria you outline.
Do you receive calls that are business critical? Could they come in at any time of the day or night? If so, the OfficeEarth escalation service is the solution. You can have peace of mind that all mission critical calls are handled with the priority they deserve 365 days of the year, 24-hours a day.
You create rules in your account so our virtual receptionists immediately understands the call they are answering is critical to your business. They will then deal with it according to your escalation procedures.
Normally, this involves placing the caller on hold and trying to reach the people you have nominated to deal with business-critical issues. If it’s not possible to immediately reach anyone, the virtual receptionist will end the call but will continue trying to reach a member of your team until they are successful.
We know you’ll want to monitor the service we deliver. Our standards are the best in the industry but we also offer full transparency. So, you can listen to every call. You’ll also see other info about the call including the date and time it was received, how quickly it was answered, how long it lasted, who answered it, and the outcome.
We don’t offer this service just to give you peace of mind, however. Call recordings will give you reassurance but you can also use them to improve outcomes for your business.
For example, you might make a change to a script so it delivers a better service to your customers after hearing how they react on the recordings. You can also change the way our virtual receptionists deal with new leads to your business, and much more.
When we say our virtual receptionists become an extension of your team, we mean it. One of the ways we achieve this is the FAQ feature. You can add the most common questions that callers to your business ask along with the appropriate answers. Our virtual receptionist can use this information to directly answer queries and provide callers with information about your business to resolve the call, whilst keeping you informed.
As with all our features, the FAQ section is fully customisable, its flexible, and you are in complete control.
Best of all, it will save you time as you won't have to deal with repetitive questions and you won’t have to return calls when the caller's query can be answered quickly. In addition, you’ll present a more professional image to customers while also delivering a better level of service.
To deal with calls effectively and efficiently, you need the right information from the caller. Without the right information, you’ll waste time – time you probably can’t afford to waste.
Our virtual receptionists will get the information you need on every call. They do this through custom forms you create. You can create as many forms as you need, tailoring each one to specific call types.
You can use this information to decide how to handle the call and determine who to assign it to. This will save you time and will also make you more productive as you won't have to go back to callers to get information missed on the original call. In addition, your callers will get a better service as their call and/or query will be dealt with more promptly.
You need meetings and/or appointments to generate revenue, but the reality is managing your calendar is not a good use of your time. Your time is better spent delivering for your customers or growing your business, not shuffling dates around on a calendar.
Let us do it for you. When we manage your calendar, you will save time, become more productive, and improve the service you offer to customers.
All you need to do is give us access to your Google calendar. When a call comes in to schedule or reschedule an appointment or meeting, our virtual receptionists will do it directly without interrupting you or taking up your time. In addition, they will follow your rules to ensure appointments are scheduled at the right time and with the right people.
We will answer every call that comes into your business 24/7
Every call will be answered according to your customised settings
We will deal with every call professionally and according to your directions
Your callers will get the best possible service on every call
Our answering service is local – we don't use overseas call centers
You will get consistently high standards of service from us
Our service is fully transparent
We keep our prices low and you'll only ever pay for what you need
You will never be tied into a contract or long-term commitment
You won't ever be charged extra fees, such as setup or cancellation fees